Help & support

Ticket Plug is a ticketing product by Media Plug Eswatini. If anything goes wrong with a ticket or a payment, message us on WhatsApp — a person answers.

How paying works

Today every ticket is paid by mobile money (MoMo). You place the order, we show you the number to send to and a reference like TP-XXXXXX. Put that reference on the payment. Once the organiser confirms the money landed, your ticket turns valid — usually within a few hours, and faster in the run-up to an event. Card payments are not live yet; when they are, it will say so on the checkout screen.

I paid but my ticket still says pending

Nothing is lost. Press “I have paid — tell Media Plug” on your ticket page, or WhatsApp us the order reference and the payment SMS. We check against the organiser and activate it.

Failed or wrong payment

If a transfer fails, no ticket is issued and there is nothing to undo — order again. If you sent the wrong amount, or sent twice, WhatsApp us the reference and we refund the difference to the number you paid from, within 5 working days of approval.

Refunds and cancellations

• Event cancelled by the organiser: every buyer is refunded in full. We contact you on the number you ordered with.
• You cancel: allowed up to 48 hours before doors, refunded less the 5% platform fee. Inside 48 hours of doors, tickets are not refundable.
• Already checked in: not refundable.
• How long: refunds are sent within 5 working days of approval, back to the number or method you paid with. Card refunds can take longer to reach you, depending on your bank — we cannot promise a date for those.

Lost ticket, or a link that stopped working

Your ticket is the link. If you lost it, WhatsApp us the name and number you ordered with and we resend it. Each QR code is single-use: it is accepted once, and any later scan is rejected. That means do not post your ticket link publicly — anyone holding it can walk in.

Can I give my ticket to someone else?

Yes. Send them the link. Whoever shows the QR at the gate gets in, so only send it to someone you trust. Some organisers check ID on higher-priced tickets — that is their call and it will be stated on the event page.

Organisers: getting paid

You can collect on your own MoMo number — set it per event under “Get paid” in your dashboard, and buyers pay you directly. Leave it blank and buyers pay Media Plug's MoMo number instead: we pay you within 3 working days after the event ends, less our 5% commission. There is no listing fee and nothing to pay up front.

New organiser accounts are approved by hand before they can sell — it is how we keep fake events off the platform and keep buyers trusting the links. Approval is usually same day, otherwise within 24 hours. We check over WhatsApp: who you are, and that the event is real.

Your data

We only use your details to issue your ticket and contact you about this event — we never sell them.

To sell you a ticket we keep your name, phone number and email if you give one, plus what you bought. The event organiser sees that for their own event, because they run the gate. We do not sell your details or hand them to anyone else. Buyers need no account and no password. Ticket pages are excluded from search engines. Want your details deleted after an event? WhatsApp us and we do it.

Is my payment safe?

Ticket Plug never asks for a PIN, a password or a card number for a MoMo payment — the transfer happens entirely inside your own mobile money app. Anyone asking you for a PIN in our name is not us. The whole site runs over HTTPS.

Last updated 11 November 2026. Questions we have not answered: WhatsApp +26879050129.